It is not even 8:00 a.m. and the telephone is ringing. A client is very upset. His spouse and her girlfriend not only missed their Carnival cruise ship departure because of not one but two airplane mechanical problems. The overnight accommodations provided by American Airlines turned out to be a dirty cock roach infested motel. The promised transportation between the hotel and ship never appeared. American is blaming Carnival for the problem and Carnival is blaming American. I am on hold with Carnival for more than hour with still no remedy in sight. My point to Carnival is simple. If American is doing to this my clients, they are also doing it to other Carnival clients. We have to make amends. Carnival finally agrees to look into it. Now my client won't answer her telephone, so I can't check in with them.
Insider tip about cruising. That ship leaves without you. Never book airfare the day of the ship's departure. Always fly in the day before.
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